I'm not sure if I've mentioned it in a previous post but I had ordered a diamond bracelet from amazon last month (the seller is Fairfield Jewelry). It arrived missing three diamonds. They were great. They had UPS pick it up at their expense and within two weeks another one arrived. I'm not sure if they just fixed the one I orginally got or if they sent me a new one. Well, I've been wearing it for less than a week now and broke today. So, I emailed them to let them know but I doubt they will do anything about it. How dissapointing. I'm going to say...do not buy anything from them! Of course if I would have ordered it from a store and had a warrenty, it wouldn't matter because we are moving. That's the problem with moving every 2.5 years or less (one of the many downfalls).
Weeks go by and I don't hear anything and I hadn't received a replacement. I called several days a week and got absolutely nothing until June 26th; they tell me they shipped another one. Two and a half months after my initial purchase! It shows up actually packaged well. The unit is cracked, but works. However, only two of the five interchangeable plates fit because of either being bent, cracked, or completely broke. By this point, I know four of the employees by name (including the manager) and they know me by name. I called again and told my plight that not only do I have major issues with the plates, it's also missing instructions, drip trays, and the little spatulas. I told her I either need replacements or a complete refund including the $25 I spent to ship the first one back. She tells me to wait another week to see if she can find me replacments. It's been more than three months now! Supposidley they are in the mail, I got the tracking number today. I bought this thing three months ago, and still no waffles. Do not, I say DO NOT ever buy anything from them regardless of how much money you could save. I have a $100 paper weight in the laundry room.
So, what are your horror stories from buying something? I always think of Jill's flower order when I think of bad service. Jill, you can expound on it if you'd like.